Research of users relations in accordance with library service

Abstract

This poster shows the results of a comparison between three city libraries in different geographic regions in Croatia (Zadar, Šibenik and Vinkovci). The research was based on interviews of a library employees (4 librarians), and active library users (9 users) who were representatives of various groups (teenagers, middle-aged people, retirees). The conversation took place in the area of the respective library. The aim of this research was to find out how often users visit the library, for which purposes, and how do they feel inside the library.  Impressions and reactions to library services were generally positive. Users recognize the importance of libraries as the organizer of the social life of the community and they agree that library could be considered as a third place. One of the additional aims of this research was to find out why the employers think their libraries are visited in the first place.