Research of users relations in accordance with library service

Ljiljana Poljak, Mia Ilić, Petra Dunatov

Abstract


This poster shows the results of a comparison between three city libraries in different geographic regions in Croatia (Zadar, Šibenik and Vinkovci). The research was based on interviews of a library employees (4 librarians), and active library users (9 users) who were representatives of various groups (teenagers, middle-aged people, retirees). The conversation took place in the area of the respective library. The aim of this research was to find out how often users visit the library, for which purposes, and how do they feel inside the library.  Impressions and reactions to library services were generally positive. Users recognize the importance of libraries as the organizer of the social life of the community and they agree that library could be considered as a third place. One of the additional aims of this research was to find out why the employers think their libraries are visited in the first place. 


Full Text:

PDF

References


• Balog, A. (2010). Poslovanje knjižnica u zadaći prik

upljanja sredstava Vjesnik bibliotekara Hrvatske 53, 3-4

• Pavičić, Jurica; Alfirević, Nikša; Aleksić, Ljiljana. (2006). Marketing

i menadžment u kulturi i umjetnosti. Zagreb: MASMEDIA.

• Radigović, M.(2011).Strategije marketinga u knjižničnoj djelatnosti. Sveučilište u Zagrebu: Zagreb.

• Stipčević,Aleksandar.( 2006). Povijest knjige. Zagreb: Matica hrvatska.

• Narodna knjižnica: IFLA-ine i UNESCO-ve smjernice za razvoj službi i usluga.(2003).Zagreb : Hrvatsko knjižničarsko društvo.

• Goulding, Anne. Narodne knjižnice kao prostori zajednice. Slobodan pristup informacijama: 9. okrugli stol / Belan-Šimić, Alemka ; Horvat, Aleksandra. (2010). Zagreb : Hrvatsko knjižničarsko društvo.


Refbacks

  • There are currently no refbacks.